Refund & Cancellation Policy

Last updated: August 16, 2026

At InfyBright, we strive to ensure our customers are satisfied with our messaging services. This policy outlines the conditions under which refunds and cancellations are processed.

Prepaid Credits Consumption

Due to the nature of our digital services, prepaid wallet credits are generally non-refundable once they have been consumed. When a message is successfully delivered to the carrier or gateway, the corresponding credit amount is deducted and cannot be reversed.

Refund of Unused Balance

If you decide to cancel your account, you may request a refund for your unused wallet balance within 7 days of your last top-up. Please note:

• Refunds are subject to the deduction of payment gateway processing fees (usually 2-3%).
• Bonus credits (e.g., promotional credits added to the Growth or Business packs) hold no cash value and are strictly non-refundable.

How to Request a Refund

To request a refund for an unused balance, please contact our support team from your registered email address:

Email: support@infybright.com

Please include your Client ID and the reason for cancellation in your email.

Processing Time

Once your refund request is approved, the amount will be processed and credited back to the original method of payment within 5-7 business days, depending on your bank or credit card issuer.