Privacy Policy

1. Introduction

Welcome to the WhatsApp Messaging Platform operated by Infybright Tech Solutions ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API integration platform and related services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: Company name, email address, phone number, and authentication credentials when you register as a client.
• Message Data: Message content, recipient phone numbers, message type (text, template, image, OTP), delivery status, and timestamps processed through our platform.
• WhatsApp Business Data: Phone number IDs, WhatsApp Business Account information, and message template data necessary for API integration.
• Webhook Data: Incoming webhook payloads from the WhatsApp Business API, including delivery receipts, read receipts, and incoming messages.
• Usage Data: API call logs, platform usage statistics, and billing information.
• Technical Data: IP addresses, browser type, and access logs for security and performance monitoring.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our WhatsApp messaging services.
• To process and deliver messages on behalf of our clients.
• To manage client accounts and provide customer support.
• To generate billing and usage reports.
• To monitor platform health, security, and performance.
• To comply with legal obligations and WhatsApp/Meta policies.
• To send OTP verification codes as requested by clients.

4. Data Sharing and Disclosure

We may share your information with:

• Meta/WhatsApp: Message data is transmitted through the WhatsApp Business API as necessary to deliver messages.
• Service Providers: Third-party hosting and infrastructure providers who help us operate our platform.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.

We do not sell your personal data to third parties.

5. Data Retention

We retain message data and webhook logs for a reasonable period necessary to provide our services, resolve disputes, and comply with our legal obligations. Clients may request deletion of their data by contacting us.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encrypted API communications (HTTPS/TLS).
• Secure storage of access tokens and credentials.
• Authentication and authorization controls for platform access.
• Regular security monitoring and logging.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise these rights, please contact us using the information below.

8. WhatsApp Business API Compliance

Our platform operates in compliance with Meta's WhatsApp Business API policies. We adhere to WhatsApp's guidelines regarding:

• Opt-in requirements for messaging recipients.
• Message template approval processes.
• Rate limiting and quality rating standards.
• Data processing and privacy requirements set by Meta.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new policy on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: infybright@gmail.com
• Company: Infybright Tech Solutions